Orders are generally dispatched within 1-5 working days. You will receive an email when your order has been dispatched - please check your Spam/Junk folder just in case it lands there. If you cannot find your dispatch email or think you may have deleted it, contact us to provide real time information on whether your order has been dispatched or not.

Our return policy lasts 7 days. If 7 days passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the process must be initiated, then accepted by OCI in order to proceed. The product must be unused and in the same condition that you received it. It must also be in its original packaging and in its original condition.

Please find the full details regarding the Return Policy & Process below: https://oricolimports.co.za/policies/refund-policy

If you have put in the incorrect delivery address on your order then please contact us within 24 hours. If your order has not been shipped then we can update your delivery address. However, if the order has been shipped then unfortunately additional delivery charges will apply.

We will always try our best to facilitate you, however if your order has already been processed and shipped, then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order has not already been shipped. If your order has been shipped then we will not be able to change the order.

You will then be required to initiate a Return process by following the steps within our Return Policy outlined below:
https://oricolimports.co.za/policies/refund-policy

Please note : A 15% handling fee, based on the invoice value, will be applicable if the customer incorrectly ordered an item and Orient Collection Imports supplied the correct product as per the order.

If you order has taken longer than 10 working days from dispatch then please contact us and we will look into it for you.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards through Payfast on our Shopify store. Instant EFT is also available through Payfast as well as Mobicred and Zapper.
Should you still have a problem, contact us and we will assist.