General Warranty Policy

ORIENT COLLECTION IMPORTS (PTY) LTD - AUTOMOTIVE COOLING PARTS WARRANTY

Warranty Coverage: Orient Collection Imports (Pty) Ltd (OCI) stands behind the quality and reliability of our aftermarket automotive cooling parts. We offer a limited warranty to ensure your confidence in our products. This warranty covers defects in materials and workmanship for specified aftermarket automotive cooling parts, excluding A/C fans, accessories, evaporators, and receiver driers.

Warranty Period: The standard warranty period for our aftermarket automotive cooling parts is 6 months from the date of purchase, unless otherwise stated. This warranty applies to the original purchaser and is non-transferable.

Covered Products: Our warranty covers a variety of aftermarket automotive cooling parts, including but not limited to:

Condensers
Compressors

Warranty Claims: If you encounter any issues with our aftermarket automotive cooling parts during the warranty period, please contact our customer service team at service@oricolimports.co.za
Provide your proof of purchase and a detailed description of the issue. Our team will guide you through the warranty claim process and provide further instructions.

Exclusions: Please note that our warranty does not cover damage caused by misuse, neglect, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to follow product instructions. Additionally, any damage resulting from environmental factors beyond our control is not covered. This includes damages caused by improper maintenance or failure to use recommended fluids and refrigerants.

Resolution Process: Upon receiving your warranty claim, our team will evaluate the issue and determine if it falls within the scope of our warranty coverage. If the aftermarket automotive cooling part is found to be defective due to materials or workmanship, we will repair or replace it at our discretion. If the exact part is no longer available, we may offer a comparable replacement.

Return Shipping: For approved warranty claims, OCI will cover the cost of return shipping for the defective part to our facility for repair or replacement. However, customers are responsible for shipping costs associated with returning the part to OCI. We recommend using a traceable shipping method and packaging the item securely to prevent damage during transit.

Communication: Throughout the warranty claim process, we will keep you informed of the status of your claim and provide updates as necessary. If you have any questions or concerns about your warranty claim, please don't hesitate to contact our customer service team at
service@oricolimports.co.za

Disclaimer: This warranty is provided in addition to any rights and remedies available under applicable law. Orient Collection Imports (Pty) Ltd reserves the right to modify or discontinue this warranty at any time without prior notice. This warranty does not affect your statutory rights as a consumer.

ORIENT COLLECTION IMPORTS (PTY) LTD - DHC BRANDED BATTERY MANAGEMENT TOOL WARRANTY

Warranty Coverage: Orient Collection Imports (Pty) Ltd (OCI) stands behind the quality and reliability of our DHC branded battery management tool products. We offer a limited warranty to ensure your confidence in our products. This warranty covers defects in materials and workmanship for specified DHC branded battery management tools, excluding accessories, for a period of 6 months from the date of purchase.

Covered Products: Our warranty covers a variety of DHC branded battery management tool products, designed to optimize battery performance and ensure efficient power management in automotive applications.

Warranty Period: The standard warranty period for our DHC branded battery management tools is 6 months from the date of purchase. This warranty applies to the original purchaser and is non-transferable.

Warranty Claims: If you encounter any issues with our DHC branded battery management tool products during the warranty period, please contact our customer service team at
service@oricolimports.co.za
Provide your proof of purchase and a detailed description of the issue. Our team will guide you through the warranty claim process and provide further instructions.

Exclusions: Please note that our warranty does not cover accessories or additional components related to the main DHC branded battery management tool products. Additionally, damage caused by misuse, neglect, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to follow product instructions is not covered.

Resolution Process: Upon receiving your warranty claim, our team will evaluate the issue and determine if it falls within the scope of our warranty coverage. If the DHC branded battery management tool is found to be defective due to materials or workmanship, we will repair or replace it at our discretion. If the exact product is no longer available, we may offer a comparable replacement.

Return Shipping: For approved warranty claims, OCI will cover the cost of return shipping for the defective product to our facility for repair or replacement. However, customers are responsible for shipping costs associated with returning the product to OCI. We recommend using a traceable shipping method and packaging the item securely to prevent damage during transit.

ORIENT COLLECTION IMPORTS (PTY) LTD - PRODUCT WARRANTY

Warranty Coverage: Orient Collection Imports (Pty) Ltd (OCI) stands behind the quality and reliability of our products, offering a limited warranty to ensure your confidence in our offerings. This warranty covers defects in materials and workmanship for specified products, excluding accessories, for a period of 6 months from the date of purchase.

Covered Products: Our warranty encompasses a variety of products, including aftermarket automotive cooling parts and DHC branded battery management tools.

Warranty Period: The standard warranty period for our products is 6 months from the date of purchase, unless otherwise stated. This warranty applies to the original purchaser and is non-transferable.

Warranty Claims: If you encounter any issues with our products during the warranty period, please contact our customer service team at service@oricolimports.co.za
Provide your proof of purchase and a detailed description of the issue. Our team will guide you through the warranty claim process and provide further instructions.

Exclusions: Please note that our warranty does not cover accessories or additional components related to the main products. Additionally, damage caused by misuse, neglect, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to follow product instructions is not covered.

Resolution Process: Upon receiving your warranty claim, our team will evaluate the issue and determine if it falls within the scope of our warranty coverage. If the product is found defective due to materials or workmanship, we will repair or replace it at our discretion. If the exact product is unavailable, we may offer a comparable replacement.

Communication: Throughout the warranty claim process, we will keep you informed of your claim's status and provide updates as necessary. For any inquiries or concerns regarding your warranty claim, please contact our customer service team at
service@oricolimports.co.za

Disclaimer: This warranty is provided in addition to any rights and remedies available under applicable law. OCI reserves the right to modify or discontinue this warranty at any time without prior notice. This warranty does not affect your statutory rights as a consumer.

PLEASE NOTE FOR ALL GOODS: Prior to usage, customers are advised to assess whether this device is appropriate, sufficient, and secure for their intended purpose. Due to the diverse nature of individual applications, Orient Collection Imports does not provide any assurance or guarantee regarding the suitability or appropriateness of these devices for any specific use. Orient Collection Imports (Pty) Ltd. follows a policy of continuous improvement, and product specifications may be subject to change without prior notice.