Warranty Policy
Orient Collection Imports (pty) Ltd. - Warranty Policy
AUTOMOTIVE COOLING PARTS WARRANTY
Warranty Coverage: Orient Collection Imports (Pty) Ltd (“OCI”) is committed to upholding the quality and reliability of our aftermarket automotive cooling parts. To instil confidence in our products, we offer a limited warranty designed to provide assurance to our customers. This warranty specifically covers defects in materials and workmanship for specified aftermarket automotive cooling parts, with the exclusion of A/C fans, accessories, evaporators, and receiver driers.
Warranty Period: The standard warranty period for our aftermarket automotive cooling parts is 6 months from the date of purchase, unless otherwise stated. This warranty is exclusively applicable to the original purchaser and is non-transferable.
Covered Products: Our warranty covers a variety of aftermarket automotive cooling parts, including but not limited to:
- Condensers
- Compressors
Warranty Claims: Should you encounter any issues with our aftermarket automotive cooling parts within the warranty period, we encourage you to promptly contact our customer service team at: service@oricolimports.co.za . Ensure you include your proof of purchase along with a detailed description of the issue you are experiencing. Our team will assist you through the warranty claim process, offering guidance and provide further instructions as necessary. Your satisfaction and confidence in our products are our top priorities, and we are committed to resolving any issues you may encounter in a timely and efficient manner.
Exclusions: Please note that our warranty does not cover damage from misuse, neglect, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to follow product instructions. Additionally, any damage attributed to environmental factors beyond our control is not covered. This includes damages caused by improper maintenance or the use of non-recommended fluids and refrigerants.
Resolution Process: Upon receiving your warranty claim, our team will conduct a thorough evaluation to ascertain whether the issue falls within the scope of our warranty cover. Should it be determined that the aftermarket automotive cooling part is indeed defective due to materials or workmanship, we will repair or replace it at our discretion. In cases where the exact part is no longer available, we may offer a comparable replacement to ensure the functionality and performance of your automotive cooling system are restored to optimal levels.
Return Shipping: In the event of approved warranty claims, OCI will bear the cost of return shipping for the defective part to our facility for repair or replacement. However, customers are responsible for shipping costs associated with returning the part to OCI. To ensure a smooth return process, we recommend using a traceable shipping method and packaging the item securely to safeguard against potential damage during transit.
Communication: We are committed to keeping you informed every step of the way throughout the warranty claim process. Our team will provide regular updates on the status of your claim and address any concerns or questions you may have. Should you require assistance or clarification at any point, please don't hesitate to contact our customer service team at service@oricolimports.co.za. Your satisfaction and peace of mind are our top priorities, and we are here to ensure a seamless experience throughout the warranty claim process.
Disclaimer: This warranty is offered in addition to any rights and remedies available under applicable law. Orient Collection Imports (Pty) Ltd reserves the right to modify or terminate this warranty at any time without prior notice. This warranty does not affect your statutory rights as a consumer.
DHC BRANDED BATTERY MANAGEMENT TOOL WARRANTY
Warranty Coverage: Orient Collection Imports (Pty) Ltd (OCI) is dedicated to upholding the quality and reliability of our DHC branded battery management tool products. To instil confidence in our offerings, we offer a limited warranty on our products. This warranty specifically covers defects in materials and workmanship for specified DHC branded battery management tools, excluding accessories. The warranty period extends for 6 months from the date of purchase.
Covered Products: Our warranty extends to a diverse range of DHC branded battery management tool products, designed to optimize battery performance and ensure efficient power management in automotive applications.
Warranty Period: Our DHC branded battery management tools are backed by a standard warranty period of 6 months from the date of purchase. This warranty is exclusive to the original purchaser and is non-transferable.
Warranty Claims: Should you experience any issues with our DHC branded battery management tool products within the warranty period, we encourage you to contact our customer service team at service@oricolimports.co.za . Please ensure to include your proof of purchase along with a detailed description of the issues you are encountering. Our team will assist you through the warranty claim process and provide further instructions to address your concerns promptly and effectively.
Exclusions: Please note that our warranty specifically excludes accessories or additional components associated with the main DHC branded battery management tool products. Furthermore, damage resulting from misuse, neglect, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to adhere to product instructions is not covered under this warranty.
Resolution Process: Upon receiving your warranty claim, our team will conduct a thorough evaluation to determine if the issue falls within the scope of our warranty cover. Should it be confirmed that the DHC branded battery management tool is indeed defective due to materials or workmanship, we will repair or replace it at our sole discretion. In situations where the exact product is no longer available, we may offer a comparable replacement to ensure the continued functionality and satisfaction of our customers.
Return Shipping: In the event of approved warranty claims, OCI will cover the cost of return shipping for the defective product to our facility for repair or replacement. However, customers are responsible for shipping costs associated with returning the product to OCI. To facilitate a smooth return process, we recommend using a traceable shipping method and ensuring the item is securely packaged to prevent any damage during transit.
Communication: We are committed to keeping you informed throughout the warranty claim process. Our team will provide regular updates on the status of your claim and address any questions or concerns you may have along the way. Should you require assistance or clarification at any point, , please do not hesitate to contact our customer service team at service@oricolimports.co.za . Your satisfaction and confidence in our products are our top priorities, and we are here to ensure a seamless experience throughout the warranty claim process.
Disclaimer: This warranty is provided in addition to any rights and remedies available under applicable law. Orient Collection Imports (Pty) Ltd reserves the right to modify or terminate this warranty at any time without prior notice. This warranty does not affect your statutory rights as a consumer.
ORIENT COLLECTION IMPORTS (PTY) LTD - PRODUCT WARRANTY
Warranty Coverage: Orient Collection Imports (Pty) Ltd (OCI) is committed to ensuring the quality and reliability of our products. To instil confidence in our offerings, we provide a limited warranty that covers defects in materials and workmanship for specified products, excluding accessories. This warranty extends for a period of 6 months from the date of purchase.
Covered Products: Our warranty extends to a diverse range of products, including aftermarket automotive cooling parts and DHC branded battery management tools.
Warranty Period: The standard warranty period for our products is 6 months from the date of purchase, unless otherwise stated. This warranty is applicable only to the original purchaser and is non-transferable.
Warranty Claims: Should you encounter any issues with our products during the warranty period, we encourage you to promptly contact our customer service team at service@oricolimports.co.za . Please include your proof of purchase along with a detailed description of the issue you are experiencing. Our team will assist you through the warranty claim process, offering guidance and providing further instructions as necessary to resolve the issue efficiently and effectively.
Exclusions: Please note that our warranty specifically excludes accessories or additional components related to the main products. Additionally, damage resulting from misuse, neglect, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or failure to follow product instructions is not covered under this warranty.
Resolution Process: Upon receiving your warranty claim, our team will conduct a thorough evaluation to ascertain if the issue falls within the scope of our warranty cover. If it is determined that the product is indeed defective due to materials or workmanship, we will repair or replace it at our discretion. In instances where the exact product is unavailable, we may offer a comparable replacement to ensure your satisfaction and continued functionality of the product.
Return Shipping: In the case of approved warranty claims, OCI will cover the cost of return shipping for the defective product to our facility for repair or replacement. However, customers are responsible for shipping costs associated with returning the product to OCI. To facilitate a smooth return process, we recommend using a traceable shipping method and ensuring the item is securely packaged to prevent any damage during transit.
Communication: We are committed to keeping you informed throughout the warranty claim process. Our team will provide regular updates on the status of your claim and address any inquiries or concerns you may have along the way. Should you require assistance or clarification at any point, please contact our customer service team at service@oricolimports.co.za. Your satisfaction and confidence in our products are our top priorities and we are here to ensure a seamless experience throughout the warranty claim process.
Disclaimer: This warranty is provided in addition to any rights and remedies available under applicable law. OCI reserves the right to modify or discontinue this warranty at any time without prior notice. This warranty does not affect your statutory rights as a consumer.