Shipping policy

SHIPPING POLICY

 

Thank you for choosing to shop with us! We strive to provide you with an exceptional shopping experience, and part of that is ensuring a secure, transparent and efficient shipping processes. Please read the following information carefully to understand how shipping works with us:

 

**Shipment Processing Time**

Orders placed with us are typically processed within 1-2 working days (excluding weekends and South African public holidays). Our team works diligently to ensure that your order is processed promptly, so you can receive your items as soon as possible.

 

**Local Gauteng In-House Delivery Service**

For our valued customers located in Gauteng, we are pleased to offer an efficient in-house delivery service. With our in-house delivery service, your order will be processed within 1-2 working days of placement. Orders received before 12 noon will be eligible for next-day delivery if not same-day delivery, ensuring that you receive your items swiftly and conveniently. 

**Courier Service for Other Locations**

For customers residing outside of Gauteng or for international orders, we rely on trusted courier services to deliver your packages safely and securely. The cost for courier service will be calculated automatically upon checkout based on your chosen shipping method and delivery destination. We work with reputable courier partners to ensure that your items are delivered to you in a timely manner, wherever you may be.

 

**Estimated Delivery Times**

The estimated delivery times for your orders may vary depending on your location and the selected shipping method. Please prepare for an estimated 3-5 business days  delivery time. While we strive to provide you with the most reliable estimates, please understand that unforeseen circumstances of third-party courier services may occasionally impact delivery times.

 

 

**Customs, Duties, and Taxes**

For international orders, please be aware that customs duties, taxes, or other fees may be applied during the shipping process. These charges and payment necessary remain the responsibility of the customer and are determined by the customs regulations of your country. We recommend familiarizing yourself with your country's customs policies to avoid any unexpected charges upon delivery.

 

**Damages**

While we take every precaution to ensure that your order is packaged securely, we understand that accidents can happen during transit. In the unfortunate event that your order arrives damaged, please contact the shipment carrier immediately and file a claim. Be sure to retain all packaging materials and damaged goods for the claims process. We will do our utmost to assist you in resolving the issue as quickly and efficiently as possible.

 

Should you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact Orient Collection Imports. Your satisfaction is our top priority, and we are committed to providing you with exceptional service every step of the way.

 

Thank you for choosing to shop with Orient Collections!